Tektronix Applications Expert

Here is a link to information on Tek's Asset Management tool, CalWeb: https://www.tek.com/en/services/asset-management/calweb

If you need more help, please email our Service Team: mvs@tektronix.com.

Here is a link to information on Tek's Asset Management tool, CalWeb: https://www.tek.com/en/services/asset-management/calweb

If you need more help, please email our Service Team: mvs@tektronix.com.

Hi Kevin,

That shouldn't be an issue according to some internal references I've checked with.

Hi Steve,

The request below is backwards. We have a scope with 4.3.7 and our customer wants it downgraded to 3.0.2. We want to know if that will cause problems.

Hi Kevin,

If the scope came with firmware 3.0.2 installed, originally, that should be fine to do.

Scopes in that era shipped with specific firmware versions to match any bill of material changes in hardware. Upgrading firmware from that point accommodated all changes in all systems.

Reverting to a firmware version released prior to the date of manufacture has the potential to cause some hardware to malfunction.

Hello,

All nonvolatile memory devices in the DPO7000C are documented in our declassification document: https://www.tek.com/en/oscilloscope/dpo70000-mso70000-manual/dpo7000-c-dpo70000-b-c-d-dx-dsa70000-b-c-d-mso70000-c-dx-mso-0

Table 4 shows a NVRAM 16 Megabits element for Calibration data on the acquisition board. The factory calibration will follow the oscilloscope, not the system drive.

Note that after swapping the system drive, rebuilding system drive, updating firmware, or changing timebase, the TekScope application will need to run Signal Path Compensation. This is an automated process performed by end-users to account for additional factors beyond the factory (e.g. local temperature, pressure, humidity, etc.).

Hello Joshua,
Assuming this is the SPC calibration from the Utilities menu, disconnect all inputs, adaptors etc., do a default setup then run.

If still failing SPC, there is a hardware failure and a repair will be needed.

To set up a repair RMA (model and serial number)
call 1-800-833-9200 opt 2.
Or send an email to rmarequest@tektronix.com
https://www.tek.com/en/services/repair/mytek_rma_request

Hello,

The 2336/YA is 1980s vintage I didn't find any info on tek.com. However, the link below had a service manual and more information, I hope that helps:
https://w140.com/tekwiki/wiki/2336

Hello,
We do not have a customer available Performance procedure for the CT1, just the information in the user manual (specifications, Introduction, operation).

For repair or calibration contact, information is below. To set up a repair RMA repair call 1-800-833-9200 opt 2. Or send an email to rmarequest@tektronix.com
or Web: https://www.tek.com/en/service-quote

Hello,
In order to receive the calibration data, the option for calibration data must be purchased, part number “C/NEW DATA-P”.

To order a part call 1-800-833-9200 opt 1.
Or send an email to buy@tektronix.com

Hello,
Sorry there is no external or customer available adjustment procedure for the MSO4,5,5B,6,6B Series scopes they need to come into Tektronix Factory service for adjustment.

To set up a repair RMA (model and serial number)
call 1-800-833-9200 opt 2.
Or send an email to rmarequest@tektronix.com
https://www.tek.com/en/services/repair/mytek_rma_request

Hello,

For your request please contact our service team directly. Below you can find the contact information for our Service Department and someone will be happy to help:

Tektronix/Keithley Repair/Calibration:
Web: https://www.tek.com/en/service-quote
Email: rmarequest@tektronix.com