Tektronix Applications Expert

The MSO44 should not have any e*Scope password by default. If you need to clear the password, you can do so by going to Utilities -> IO and selecting the LAN Reset button. This will set all of your network preferences to the defaults as well, so you will likely need physical access to the scope to setup the network again.

Yes, the TPA-BNC adapter is compatible with the MSO54.

AWG5200-2-2550 is an upgrade option on a 2 channel AWG5202. It increases sampling rate from 2.5 GS/s to 5 GS/s (10 GS/s interpolated)

I am contacting you in regards to your request with Tektronix about time base increments of the TBS2000B. The time base specifitations can be found on page 12 of the performance verification manual. I have linked this below:
• TBS2000B Performance Verification Manual: https://www.tek.com/en/manual/oscilloscope/tbs2000b-series-oscilloscopes-tbs2000-basic-oscilloscope

The time base increments are in a 1-2-4 sequence from 1ns/div to 100sec/div.

Here are input sensitivity ranges:
1 MΩ; 500 µV/div to 10 V/div in a 1-2-5 sequence
50 Ω: 500 µV/div to 1 V/div in a 1-2-5 sequence.

Note: 500 μV/div is a 2X digital zoom of 1 mV/div or a 4x digital zoom of 2 mV/div, depending on the instrument bandwidth configuration.

Also a regarding a 1-2-5 sequence, following patterns helps explain what a a 1-2-5 sequence is: 1mV,2mV,5mv,10mV,20mV,50mV, 100mV, 200mV, 500mV, 1V, 2V, 5V, 10V /div.

There is no Calibration for the TPA-BNC; there is only a Functional check. If the probe your using it with works, talks to the scope, and meets specifications, the TPA-BNC is working.
Our service department does offer this Functional check if needed, at a cost of about $265.

To set up a repair RMA (model and serial number)
call 1-800-833-9200 opt 2. Or 1- 800-438-8165
Or send an email to rmarequest@tektronix.com
Or https://www.tek.com/en/service-quote
Or https://www.tek.com/en/services/repair/mytek_rma_request

The P5200A uses a standard BNC interface and is compatible with the TBS2102B. However you will have to manually set the attenuation on the scope. You can find information on how to adjust the channel parameters in the TBS2102B user manual.

The part number is 013-0362-00 we have stock the cost is about $15. Note that Part number 013-0362-xx Hook Tip has been replaced with Part number 013036201. The 013036201 was improved to reduce fall out in MFG.

Manual link below if you need other parts.
https://www.tek.com/en/passive-probe-manual/tpp0250-tpp0500b-1

To order a part call 1-800-833-9200 opt 1.
Or send an email to buy@tektronix.com

Please try to reinstall the firmware using the installation instructions found with the firmware. Also add an empty file titled "forceinstall.txt" to the root folder this will force the scope to install the firmware. This is also useful should you need too downgrade or reload the scopes firmware in the future.
Latest firmware for the TDS3000C:
https://www.tek.com/en/support/software/firmware/firmware-upgrade-tds3000c-series-oscilloscopes-v431

The Service manual for the product has the information for the adjustment procedure, Service manual part number 077051202
https://www.tek.com/en/oscilloscope/mso4000-dpo4000-manual/mso4000b-and-dpo4000b-series-1
The procedure requires a digital probe calibrator which puts the same signal on all inputs at the same time. The procedure is an automated procedure in the unit and you must start at the start and go all the way through to the end with no errors or failures, Which could be many many hours.
Double check different probe?
If the Digital input needs to be calibrated you can send the unit into our factory for calibration.

To set up a repair RMA (model and serial number)
call 1-800-833-9200 opt 2. Or 1- 800-438-8165
Or send an email to rmarequest@tektronix.com
Or https://www.tek.com/en/service-quote
Or https://www.tek.com/en/services/repair/mytek_rma_request