Tektronix Applications Expert

Hello,
Please contact our service team at the contacts below.
The CSA7404 is on best effort depending the issues they maybe able to repair but they will not know until they see the unit.

To set up a repair RMA (model and serial number)
call 1-800-833-9200 opt 2.
Or send an email to rmarequest@tektronix.com
https://www.tek.com/en/services/repair/mytek_rma_request

Hello,

The DMM916 went out of support in 2001. We no longer provide support on this item and stopped production of most all the handheld DMM's about this time.

It could be a hardware issue and a repair is needed or an OS restore then reload the TekScope app could fix it.

Hello,

The internal AFG on the MDO3012 does not have the ability to produce a swept waveform, and the scope does not feature a dedicated bode plot tool. However, you have two options on how to generate a bode plot using the MDO3102.

The first is to set the AFG output to noise, feed it through the DUT, and into the RF input of the scope. This will show you amplitude response, but will not show phase.

The second option is to connect the AFG output to channel 1 and the DUT input, then the output of the DUT to channel 2. Use the built in measurements to find amplitude and phase, then use a script to sweep the AFG, record the measurements, and then plot the data.

Power Analysis is a purchasable option that your scope might not have installed. You can check this in the About page under the Help header. The software would show up in the Installed Options table if it is on the scope.

Hello,
The Recovery Media must be the Tektronix version that matches the Model serial number and hardware in the scope.

Also it could just be a bad disk, or the scope is not working well enough to even do the OS restore in which case a repair will be needed.

Hello,

Please contact service and send the scope in for repair.
Tektronix/Keithley Repair/Calibration:
Web: https://www.tek.com/rma-request
Email: rmarequest@tektronix.com

It is not possible to get demodulated data the RSA306B for a GFSK modulated signal. However it can capture then demod to a symbol table. Also, IQ data can be imported to MATLAB for further processing.

Hello,

To confirm the firmware version:
a. Push the Utility button.
b. Push the Config side-menu button.
c. Use the Multipurpose knob to select and click System Status to open the System Status message screen.

Version 1.29.30 is the latest version of fw: https://www.tek.com/en/support/software/firmware/tbs1000c-series-firmware-release-v12930

Instruction for loading the new firmware can be found in the user manual: https://www.tek.com/en/manual/oscilloscope/tbs1000c-series-oscilloscope-tbs1000-digital-storage-oscilloscope-077157101

Checking warranty status is the best way to find aprox manufacture date: https://www.tek.com/en/services/repair/warranty-status-search

The battery should be on the COM-E Carrier board. The battery should be a CR2032/HF1N. (with solder tabs)
See the service manual at the link below for instrument modules and disassembly.
https://www.tek.com/en/oscilloscope/dpo70000-mso70000-manual-6

And of course you can send the MSO5204 into our factory service department and they can do the work.
To set up a repair RMA (model and serial number)
call 1-800-833-9200 opt 2.
Or send an email to rmarequest@tektronix.com
https://www.tek.com/en/services/repair/mytek_rma_request