Tektronix Applications Expert

Hello Travis,

Unfortunately we do not support nor test our software with mac computers. It could be parallels doing something unusual, though I have no way to test this. I would suggest first verifying that the instrument is working with a windows computer and TekScope.

FAQ:
https://www.tek.com/en/support/faqs/i-want-communicate-tds1000b-2000b-scope-mac-do-instruments-support-mac-os

Thanks for contacting us.

The scope does have an open operating system (Windows) that broadly supports the installation of third party applications.

Connecting the scope to a UPS is a good idea, but I'm a bit skeptical of software that sounds like it may be interacting with startup/shutdown functionality of the scope as that may introduce unexpected behavior.

For your request please contact our service team directly. Below you can find the contact information for our Service Department and someone will be happy to help:

Tektronix/Keithley Repair/Calibration:
Web: https://www.tek.com/en/service-quote
Email: rmarequest@tektronix.com

Calibration services for all other products:
Web: https://www.tek.com/fastquote
Email: mvs@tektronix.com

Hello ,

The first thing I would check is that LAN Auto Discovery is turned on. In the OpenChoice Instrument Manager, click on Search Criteria (bottom left), then navigate to the LAN tab. You should see a box for Auto Discovery. Make sure that is checked and that the relevant search source types (i.e., LAN, VXI, and any others you are using) are also turned on for the search criteria.

Hello,

I would recommend trying to trouble shoot from the service manual or send the scope in for repair.

Manual:
https://www.tek.com/en/manual/oscilloscope/3-series-mixed-domain-oscilloscope-3-series-mdo-mixed-domain-oscilloscope-077150001

warranty status:
https://www.tek.com/en/services/repair/warranty-status-search

Below you can find the contact information for our Service Department if you want to send in for repair and someone will be happy to help:

Tektronix/Keithley Repair/Calibration:
Web: https://www.tek.com/en/service-quote
Email: rmarequest@tektronix.com

Hi,

You mentioned a solution is needed to characterize the power module and analyze power loss. This seems like an ideal application for our 5-PWR analysis software. 5-PWR enables automated, accurate power system measurements. I have provided a link to the Advanced Power Measurement and Analysis Datasheet below , and the Key measurements that can be performed with this software can be found on page 1 (PDF page 2). These measurements do include Switching Loss, which measures turn-on, turn-off, and conduction loss in switching devices.

Advanced Power Measurement and Analysis: https://www.tek.com/en/datasheet/advanced-power-measurement-and-analysis
Key Measurements:

A SUP5-PWR (upgrade version of the license) node-locked license starts around $4,200. However, we also offer some Power bundles that offer great value. These bundles would be 5-PRO-POWER, 5-PS2, or 5-PS2FRA.
• 5-PRO-POWER Includes: Starter Bundle, 5-RL-125M (extended record length), 5-PWR, 5-DPM, 5-IMDA, and more…
o Price estimate (1-year): $3,200
o Price estimate (perpetual): $8,000
o Pro Power Bundle (Datasheet page 5): https://download.tek.com/document/Software-Bundle_Brochure_48W-73761-1.pdf
• 5-PS2 incudes: 5-PWR, TCP0030A current probe, THDP0200 high voltage differential probe, 067-1686-xx deskew fixture
o Price estimate: $7,200
• 5-PS2FRA includes: 5-PS2, two TPP0502 probes
o Price estimate: $8,200

If you are interested in purchasing or receiving a quote for one of this options/bundles, feel free to contact our sales team at 1 800 833 9200.

Hello,

Upgrading the firmware version will not effect the calibration on your instrument. Therer are firmware versions that require an installation after 1.2 before 1.8 can be installed. Please refer to the firmware update release notes for details.

Hello,

We have not yet validated SignalVu-PC for use with Windows 11.

Thank you for you question. Unfortunately, we stopped production of the TDS2014 in 2006 and it is out of long term support. At this time our service group offers best effort repair as many parts are no longer available. I'll provide contact information for them should you want to pursue a repair through them. I've attached a copy of the service manual which provides troubleshooting. From you description I'd assume that the Acquisition/main board of the scope is at fault and will most likely need replacement. Main boards are no longer available for sale have been supply depleted for several years.

Tektronix/Keithley Repair/Calibration:
Web: https://www.tek.com/en/service-quote
Email: rmarequest@tektronix.com

Please let me know if you have any additional questions.

To set different ranges, we recommend a change to battery model. Additionally, it's recommended to use Battery Test to create custom battery models.