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RE: SDS and UN 38.3 Test Results
Attached is the document from tek.com for the TDS3BATC.
https://www.tek.com/en/msds-material-safety-data-sheets/lithium-ion-batteries-li-ionhttps://www.tek.com/en/search?keywords=TDS3BATC&facets=_templatename%3dMarketing+Document%26parsedtechnicaldocumenttype%3dMSDS+-+Material+Safety+Data+Sheets&sort=desc
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RE: Issue with Screen Shutting Off for DPO3014
Your unit will need to be sent in for service. Please see below on how to proceed:
To set up a repair RMA (model and serial number)
call 1-800-833-9200 opt 2. Or 1- 800-438-8165
Or send an email to rmarequest@tektronix.com
Or https://www.tek.com/en/service-quote
Or https://www.tek.com/en/services/repair/mytek_rma_request -
RE: Screen Replacement for TDS2024
I'm not comfortable saying yes as there were multiple versions of the display and it's possible that there might be serial number breaks ect that could impact compatibility.
That said the initial display module had the same part number when they were first introduced regardless of how many channels.
https://www.tek.com/en/oscilloscope/tds1002-manual/tds1000-tds2000-series-service-manual
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RE: Screen Issues with 4200
Your unit will need to be sent in for service. Please see below on how to proceed:
To set up a repair RMA (model and serial number)
call 1-800-833-9200 opt 2. Or 1- 800-438-8165
Or send an email to rmarequest@tektronix.com
Or https://www.tek.com/en/service-quote
Or https://www.tek.com/en/services/repair/mytek_rma_request -
RE: Screen issues with TDS210
The TDS210 is out of long term support and we no longer offer the displays. The old cost to replace the display actually was similar to what it would cost for a new scope. New scope would have multiple year warranty and include new probes.
https://www.tek.com/en/products/oscilloscopes/tbs1000
Let us know if you have any additional questions.
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RE: Issue with screen on TDS2000
Your TDS2000 will need to be sent in for service. Please see below on how to proceed:
To set up a repair RMA (model and serial number)
call 1-800-833-9200 opt 2. Or 1- 800-438-8165
Or send an email to rmarequest@tektronix.com
Or https://www.tek.com/en/service-quote
Or https://www.tek.com/en/services/repair/mytek_rma_request -
RE: Issue with Screen Freezing on 2602
Your 2602 will need to be sent in for service. Please see below on how to proceed:
To set up a repair RMA (model and serial number)
call 1-800-833-9200 opt 2. Or 1- 800-438-8165
Or send an email to rmarequest@tektronix.com
Or https://www.tek.com/en/service-quote
Or https://www.tek.com/en/services/repair/mytek_rma_request -
RE: SCPI Command/Remote Control to turn on Measurement Result Table for the MSO44
Thank you for contacting our Tektronix support center for support with your MSO44. I checked the programmer manual for this API call and believe you will find the below command will satisfy your requirement. If this does not work of your need or additional help is desired please reach back out to us.
From Page 692 of the current MSO4-5-6 Manual:
https://www.tek.com/en/manual/oscilloscope/4-5-6-series-mixed-signal-oscilloscope-programmer-manual-5-series-msoMEASTABle:ADDNew (No Query Form)
This command adds a new measurement results view table to the scope application. The results view table can be named through the argument sent to the command.Group Measurement
Syntax MEASTABle:ADDNew
Arguments
specifies a new measurement results view table to the scope application. Examples MEASTABle:ADDNew "TABLE1" adds a new table view by name TABLE1.
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RE: Scope won't start (MSO58)
If this happen after the install of 1.38.1, then please install 1.24.9. If the scope was working after the installation of 1.38.1, then a repair may be needed.
To set up a repair RMA (model and serial number)
call 1-800-833-9200 opt 2. Or 1- 800-438-8165
Or send an email to rmarequest@tektronix.com
Or https://www.tek.com/en/service-quote
Or https://www.tek.com/en/services/repair/mytek_rma_request -
RE: Scope won't come out of sleep mode
You will need to force update the firmware of the scope while the scope booted. This should restore the scope.